monday.com charges sales tax in 20 jurisdictions — 19 states plus DC — at a combined 5 to 9 percent, non-refundable, citing the Wayfair decision, while Pipedrive’s Terms shift all tax and nexus onto the customer without ever publishing a state, a rate, or a number. Scope compared, criterion by criterion. Checked 7 September 2026.





monday.com collects sales tax in twenty jurisdictions — nineteen states plus the District of Columbia — at a combined state-and-local rate running from five to nine percent, non-refundable, citing the Wayfair decision as its basis. Its own Terms still place the burden of the customer’s own downstream sales tax on the customer, with no calculation offered for that side.
Pipedrive’s Terms, at clause 6.1, put all tax, nexus included, on the customer — but no sales tax, no state, and no rate appears anywhere on its pages. Its invoicing feature does not address tax at all and points customers toward third-party accounting integrations instead.
Pipedrive contradicts itself: the product page lists twenty-four languages, the Help Center only twenty-three, missing Romanian, with English kept as a single entry and no partial-translation flag attached. monday.com instead states fifteen interface languages in total, English again a single entry with no US or UK variant, and no screen flagged as left in English.
monday.com’s self-service accepts only card and PayPal, excluding checks and purchase orders entirely; non-card billing opens only at Enterprise, above a minimum the vendor never quantifies, and its own pages disagree on whether purchase orders exist at all, the help center excluding them while the Terms allow them, with no practical effect either way. Pipedrive accepts card, PayPal, and ACH in US dollars, US only, with no seat threshold and no fixed invoice term, but purchase orders, net-30, and a W-9 are simply absent from what either page offers.
Pipedrive deletes a departing account and its contents within one hundred eighty days, though it states upfront that ownership of the data stays with the customer throughout. monday.com instead drops a closed account to a seven-day trial before it goes inactive, with two of its own pages naming two different retention windows for what happens after that.
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