Oracle vs Salesforce: two legacy giants

FedRAMP High covers Oracle’s infrastructure. It does not reach the CRM anyone would actually buy.

Oracle’s FedRAMP High and DISA IL4 authorizations, and its IL2/4/5 defense authorizations, apply to Oracle Cloud Infrastructure, not to Cloud CX or any Fusion SaaS application; only TX-RAMP is named on the government pages for the actual CRM. Salesforce’s own FedRAMP authorization covers Government Cloud Plus, not Sales Cloud, the product this comparison is about. Scope compared, criterion by criterion. Checked 14 September 2026.

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Oracle Fusion Cloud CX

VS

Salesforce

Salesforce vs Oracle: scope compared, criterion by criterion — checked September 14, 2026
Oracle	Salesforce
What each one covers
Its core job
Oracle sells its CRM as Oracle Fusion Cloud CX; its sales module, Oracle Fusion Cloud Sales, brings sales, quoting, buying, order management, billing and renewals together on one platform.	Running a pipeline structured as accounts, contacts, leads and opportunities on configurable stages, licensed per user and per edition
What it also does, more lightly
Incentive Compensation and Subscription Management are not included in the Sales licence. Incentive Compensation costs USD 75.00 per Compensated Participant per month, minimum 500 (part B96471).	It sends list email, capped around five thousand recipients per org per day, with no marketing automation behind it
What it does not do at all
Sales/Service/Marketing (CX) is, at Oracle, a section separate from ERP, HCM, SCM: procurement at USD 625.00 per Hosted Named User per month (min. 10), warehousing at USD 550.00 per Hosted Named User per month (min. 20).	No native e-signature: even the paid Contracts module requires a DocuSign account separate from the licence
If you only take this one
What you give up
Sales Enterprise (USD 150.00/Hosted Named User/month, min. 10) excludes quoting, commissions and subscription billing: CPQ, Incentive Compensation (USD 75.00/participant/month, min. 500) and Subscription Management, billed apart.	Automatically captured activity history: the standard tier keeps three to six months, against twenty-four with a paid licence
The workaround, and what it costs
Completing Sales means buying the missing module at its own minimum: Incentive Compensation (USD 75.00/participant/month, min. 500) and Service Enterprise (USD 200.00/user/month, min. 360).	Each gap closes with a per-seat add-on: Sales Engagement $50, Contracts $50, Revenue Cloud $150 per month
The point where it stops being enough
A purchasing threshold, not a usage one: Sales opens at 10 users, Service Enterprise (USD 200.00/user/month, min. 360) and Field Service (USD 225.00/user/month, min. 360) at 360. Quick import caps at 5,000 records at a time.	Pro Suite caps at five active flows and fifty custom objects. Past that it is Enterprise at $175 per user monthly
If you take both
What it exposes to connect
Oracle exposes a REST API (resources versioned 11.13.18.05) and a shared tables-and-views reference (Sales, Fusion Service, Field Service); no third-party ERP connector or bidirectional sync appears as of 14/09/2026.	REST, SOAP and Bulk APIs from Enterprise up: one hundred thousand daily calls, plus one thousand per Salesforce licence
What the tool answers
What it measures or produces
The Sales and Fusion Service API exposes the opportunity (/crmRestApi/resources/11.13.18.05/opportunities) with child resources: revenue items, contacts, competitors, team members, notes and attachments.	The opportunity: an amount, a close date and a stage drawn from a configurable picklist
The job it equips
Oracle explicitly targets salespeople and sales managers as the users of Oracle Fusion Cloud Sales, running accounts, leads, opportunities and forecasts within the sales organization.	The field rep and the sales manager: one maintains opportunities, the other consolidates and submits a revenue forecast
What it cannot tell you
At Oracle, sales forecasting cannot be finer than the company's accounting-calendar period (often monthly), the same period also used for pipeline and territory reports.	Anything past six months of captured activity without a paid licence, and nothing beyond two thousand report rows onscreen
Day-to-day sales work
Pipeline structure
Oracle documents configurable sales methods and stages, and a Pipeline Management screen with three views (stage, team, territory); the count of standard methods and simultaneous pipelines is not published as of 14/09/2026.	Opportunity stages are customizable everywhere, but running several parallel sales processes only unlocks at Enterprise
Data capture and enrichment
Oracle documents automatic account enrichment and verification (addresses, emails, phones) and a LinkedIn Sales Navigator chapter; the detail of what auto-fills is not exposed as of 14/09/2026.	Einstein Activity Capture ties emails and calendar events to records from Starter. No company or LinkedIn enrichment is documented
Sequences and follow-ups
Oracle documents an "Orchestration" feature (dedicated chapter, no detail) and multi-source marketing campaigns with response tracking; no sending quota or pricing tier is linked as of 14/09/2026.	Multichannel cadences live in Sales Engagement, a $50 per-user monthly add-on that Enterprise does not include
Automations
Oracle documents three automations for Cloud Sales: automatic lead assignment, Orchestration and web activity rules; an exhaustive trigger list and pricing tier for each are not published as of 14/09/2026.	Flow exists from the free tier, but with five active flows. Enterprise allows two thousand active out of four thousand
Forecasting and reporting
Oracle documents forecasting by accounting period with configurable windows and adjustments, reported via predefined infolets and an Analytics chapter; no marketing attribution appears in either guide as of 14/09/2026.	Collaborative forecasting starts at Professional. Reports display two thousand rows on screen; beyond that you export
Calling and meetings
Oracle documents telephony via a connected CTI partner (not an Oracle softphone) and meetings via Web Conference Integration; call recording, transcription and public booking links are absent as of 14/09/2026.	Sales Dialer starts at $5 per user monthly. Call analysis requires plugging in an external recording provider
Quotes and signature
At Oracle, quoting belongs to CPQ (a separate line item, min. 10 users), which auto-generates proposals and contracts and integrates e-signature, naming no provider as of 14/09/2026.	Advanced quoting moves to Revenue Cloud at $150 or $200 per user monthly. Signature itself stays with DocuSign
Duplicate handling
Oracle documents duplicate checking that can be enabled for accounts and contacts in Oracle Fusion Cloud Sales; the deduplication rules and record-merge procedure are not published as of 14/09/2026.	Matching and duplicate rules from Professional up, limited to five active duplicate rules per object
What comes out of it
Export formats
Export is limited by role, not tier: only managers and admins get the export button (search, or the ZCA_WORKSPACE_EXPORT privilege in Workspace); CSV/PDF formats, Looker Studio and Google Sheets are absent as of 14/09/2026.	Formatted XLSX up to one hundred thousand rows, or details-only CSV with no row ceiling. PDF is not listed
API access
Cloud CX's REST API is publicly documented (limit/offset pagination, totalResults count, q filter, orderBy sort); no quota, rate-limit unit or statement on billing inclusion is given as of 14/09/2026.	Included from Enterprise, a paid add-on on Professional, unavailable on Group. Ten thousand extra daily calls cost $25 monthly
What it connects to
Native integrations
Oracle announces no total count of native integrations for Cloud Sales; named ones: Outlook Add-In, LinkedIn Sales Navigator and Microsoft Teams, plus a partner telephony integration (CTI) and the CPQ integration for quoting.	The marketplace, now AgentExchange, advertises over a thousand agents and skills, and no longer publishes an app count
Google tools it connects to
No Google tool is mentioned for Cloud Sales: Gmail, Calendar, Workspace, Sheets, Search Console, Analytics, Ads and Looker Studio are absent; the only named mail/calendar integration is the Microsoft Outlook Add-In.	The Gmail integration is native across all paid editions. The Google Sheets connector requires the MuleSoft for Flow add-on
Bringing your existing data across
Oracle publishes quick-import macros (up to 5,000 records at a time) covering accounts, contacts, leads, opportunities and products; no import from a named competing CRM or migration assistance appears as of 14/09/2026.	The import wizard handles fifty thousand records at a time. Data Loader reaches five million, but requires Enterprise
Getting started, and the fine print
Support
Oracle publishes three support channels: the My Oracle Support portal, phone numbers by country/region, and live chat; hours, languages, severity levels and the tier opening a fast channel are absent as of 14/09/2026.	Basic support is included. The Premier plan, which unlocks 24/7 on business-stopping issues, costs 30% of net licence fees
Where the data is hosted
Oracle names no single hosting country: content is stored in the order's "Data Center Region." E.g. "Europe" = EU, UK, Switzerland; "North America" = the continental US and Canada combined.	Hyperforce allows residency in France, Germany or Sweden, provided the service you subscribe to is available there
What happens if you leave
A 60-day data-retrieval window after service end (30 days for a trial/pilot), then deletion; no refund window: orders are non-cancelable, sums paid nonrefundable except as the contract provides.	The org is locked for one hundred twenty days, then held thirty more. The export is requested from support, as a courtesy
Minimum seats billed
No Cloud CX module opens to a single person: a minimum of 10 users for Sales Enterprise, Sales and Service Limited and CPQ, 360 for Service Enterprise and Field Service, 500 participants for Incentive Compensation.	The free tier caps at two licences. No billable minimum is published for Enterprise or above
Data residency and regulated cloud
FedRAMP High/DISA IL4 (government) and IL2/4/5 (defense) apply to Oracle Cloud Infrastructure, not to Cloud CX or any Fusion SaaS app, absent from the government pages as of 14/09/2026; only TX-RAMP appears.	Salesforce's FedRAMP covers only Government Cloud Plus (up to FedRAMP High/DoD IL2), not Sales Cloud. HIPAA BAA reaches entry tiers (Pro Suite, Foundations), 3 features to disable. StateRAMP absent, only TX-RAMP appears.
What it costs
The entry price and what it includes
Entry price: USD 150.00 per Hosted Named User per month (min. 10, three-year term). A functional limit, not volume: quoting, service from 360, commissions from 500; the site publishes no price — the vendor publishes both.	$25 per user per month on Starter Suite, billed monthly or annually. But zero custom objects at that tier
What pushes the bill up
Per-module minimums inflate the bill: Incentive Compensation imposes a USD 37,500/month floor (500 participants/USD 75.00), Service Enterprise USD 72,000/month (360 users/USD 200.00); three-year term, tax-exclusive prices.	Four line items bill as a percentage of net spend: Premier support 30%, Shield 30%, full sandbox 30%, monitoring 10%
Sales tax and nexus
Oracle places sales tax on the customer, naming no state and detailing no per-jurisdiction calculation, exemptions or economic nexus. The only indirect-tax line (Avalara, USD 60.00/1,000 records, min. 10) sits in ERP, not CX.	List prices exclude tax: clause 5.6 of the 15 September 2025 MSA puts “any taxes, levies, duties” from any jurisdiction, US states included, on the customer. Salesforce invoices where law requires, unless given an exemption certificate. It names no state and no rate.
Procurement and invoicing
Purchase goes through invoicing (net-30, possibly multiple invoices), orders firm, non-cancelable and nonrefundable; no self-service, the product page offers only a demo or sales contact. Purchase orders, ACH and W-9 are absent.	No threshold: MSA clause 5.2 opens the purchase order as the alternative to a card, with no dollar condition. Billed in advance, net 30 calendar days, 1.5% of the balance per month late, suspension at 30 days (10 on card). W-9 supplied to AMER customers. No ACH and no term beyond net-30 published.

Key takeaways

Two FedRAMP badges, neither on the product being sold

Oracle holds FedRAMP High and DISA Impact Level 4 authorization for government use, and Impact Level 2, 4 and 5 for defense, but all of it sits on Oracle Cloud Infrastructure, the layer underneath. Cloud CX, the CRM sold to sales teams, is absent from Oracle’s own government pages; only TX-RAMP is named for it.

Salesforce’s FedRAMP badge belongs to a different product entirely

Salesforce’s FedRAMP authorization reaches Government Cloud Plus, rated up to FedRAMP High and DoD Impact Level 2, but not Sales Cloud, the edition compared here. StateRAMP is absent on Salesforce’s side as well; only TX-RAMP is named, the same single certification Oracle can claim for Cloud CX.

Only one certification survives on both sides, and it is the smallest one

Between the two vendors, exactly one regulated-cloud certification is named for the actual product being compared: TX-RAMP appears on the government pages of both Salesforce, for Sales Cloud, and Oracle, for Cloud CX. Neither company’s FedRAMP or DISA credentials, all attached to infrastructure or to a separate government product, reach that far.

Oracle certifies its cloud, then leaves the application unchecked

Oracle’s contract asserts alignment with ISO/IEC 27002, not certification under ISO 27001, alongside SOC 1 and SOC 2 reports. Its own compliance page checks the box for Oracle Cloud Infrastructure and leaves the Oracle Applications column, which includes CX, unchecked. Oracle publishes both and reconciles neither.

Support is a black box on both sides, priced differently

Oracle names three channels for Cloud CX — the My Oracle Support portal, phone numbers by country, and live chat — but publishes no hours, no language list, and no severity levels, nor a tier that opens a faster channel. Salesforce at least prices its own escalation: Premier support, which unlocks 24/7 coverage on business-stopping issues, costs thirty percent of net licence fees.

Both vendors put an unnamed dollar amount on sales tax

Salesforce’s contract puts any tax from any jurisdiction, US states included, on the customer, unless an exemption certificate is provided, and names no state and no rate. Oracle does the same for Cloud CX, excluding only its own net-income tax; the one indirect-tax tool it does sell, an Avalara line at sixty dollars per one thousand records with a minimum of ten, belongs to its ERP catalogue, not to CX.

Oracle’s per-module minimums are floors, not starting points

Incentive Compensation imposes a floor of thirty-seven thousand five hundred dollars a month, from five hundred participants at seventy-five dollars each; Service Enterprise imposes a floor of seventy-two thousand dollars a month, from three hundred sixty users at two hundred dollars each. Salesforce’s own entry point, Starter Suite at twenty-five dollars per user per month, carries no published seat minimum at all, and so no equivalent floor.

Neither vendor sells its CRM over the counter

Oracle’s only purchase paths for Cloud CX are a demo request or a sales contact, invoiced net-30, non-cancelable and nonrefundable, with no purchase order, ACH or W-9 mentioned anywhere. Salesforce opens the same net-30 invoice path with no dollar threshold, but at least supplies a W-9 to AMER customers, a document Oracle’s own CX pages never mention.

Frequently asked questions

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How much does Oracle’s Incentive Compensation module cost, since it is not in the Sales license?

At Oracle, Incentive Compensation and Subscription Management are not included in the Sales license: Incentive Compensation costs USD 75.00 per compensated participant per month, with a minimum of 500 participants. At Salesforce, list email sending is capped at around five thousand recipients per org per day, with no marketing automation behind it. A buyer who needs commission management at Oracle must budget for this module separately, with its own participant floor.

Does Oracle’s security certification cover Fusion Cloud CX?

Oracle’s contract states alignment with ISO/IEC 27002, without an ISO 27001 certification, plus SOC 1 and SOC 2 reports. But the compliance page checks the box for Oracle Cloud Infrastructure and leaves the column for Oracle Applications, CX included, unchecked — the vendor publishes both versions without reconciling them. Salesforce, for its part, holds ISO 27001, 27017, 27018, SOC 1, 2 and 3, plus a French HDS certification covering Salesforce and Hyperforce. A buyer should never conflate Oracle’s cloud infrastructure certification with that of its Fusion SaaS applications.

At what user count does Oracle require switching modules?

At Oracle, the threshold is a purchasing one, not a usage one: Sales opens at 10 users, while Service Enterprise (USD 200.00 per user per month, minimum 360) and Field Service (USD 225.00 per user per month, minimum 360) require 360 users; quick import, meanwhile, caps at 5,000 records at a time. At Salesforce, Pro Suite caps at five active flows and fifty custom objects, and past that it is Enterprise at $175 per user per month. A buyer needs to anticipate these user thresholds before sizing an Oracle contract.