Thirty-four states, fifteen more, and a policy that still will not name TCPA
Outreach’s own materials name thirty-four one-party-consent states plus the District of Columbia and fifteen all-party-consent states for recording a sales call, enforced through manual confirmation rather than any automated check. The same documents cite CAN-SPAM 2003, GDPR and CCPA by name, yet the TCPA and the national Do Not Call registry are absent throughout. Reply.io publishes no calling policy of any kind, so the comparison is not close compliance against distant compliance, it is a policy against none.
An opt-out link you are allowed to switch off
Reply.io ships an opt-out link on outgoing email by default, but the customer can remove it, and no non-compliant send is technically blocked once that happens. Outreach’s policy, dated October 1, 2021, mirrors CAN-SPAM in substance without naming the law in that document, while its help center names CAN-SPAM 2003 directly. One vendor tools an opt-out that the customer can disable; neither vendor’s contract forbids sending without one.
Same SMS law, two different keyword lists
Both platforms require A2P 10DLC registration for text messages. Reply.io honors a single STOP keyword; Outreach, from July 5, 2023 onward, requires opt-in that is not pre-checked and honors five CTIA keywords — STOP, UNSUBSCRIBE, END, QUIT and HALT. Reply.io names none of the other four.
A hard ceiling on one side, a fair-usage promise on the other
Outreach caps sending at five thousand emails per week per mailbox, across all sending methods combined, with per-user daily and weekly limits set by an administrator below that ceiling, and two connectable mailboxes per user unless the contract says otherwise. Reply.io publishes no numeric per-tier cap at all, setting limits mailbox by mailbox in emails per day and per minute and invoking a fair usage policy instead of a number. A team scaling past a few mailboxes hits a published wall with Outreach and an undocumented one with Reply.io.
What Outreach’s sync will not send back
Outreach only sees what is already attached to a prospect record it created itself, and its own documentation states plainly that it “will only sync emails associated with Prospects.” Tasks created in the CRM do not return to Outreach, and edits made to an Opportunity inside Outreach do not push back to the CRM either. Reply.io’s equivalent gap is different in kind: its pricing page omits any numeric daily sending cap, hosting region choice or interface language list, a silence about features rather than about data flow.
One sales-tax clause each, no state named by either
Reply.io’s terms place every tax except its own income tax on the customer, including withholding, handled through a certificate, with no tax page, state list or local calculation published. Outreach’s contract, updated December 4, 2024, places sales tax on the customer through a clause as well, without stating which states it collects in, on what nexus basis, or through what per-jurisdiction tool. Both companies charge tax somewhere in the United States; neither says where.
